US Customer Support Specialist
Kodland
•Remote
About The Position
We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team. In this role, you’ll focus on providing hands-on support to our customers — handling inquiries related to refunds, subscriptions, and ticket management — while ensuring a smooth and positive experience for every parent and student you assist.
Requirements
- Fluent in English (spoken and written).
- 6 months+ in Customer Support.
- Experience with CRM systems is essential.
- Strong interpersonal, organizational, and problem-solving skills.
- Comfortable working remotely and independently in a fast-paced environment.
Nice To Haves
- Background in EdTech or online education.
- Remote leadership experience.
- Familiarity with key CS metrics (CSAT, SLA, resolution time).
Responsibilities
- Respond to customer inquiries (parents/students) via email and chat in a timely and professional manner.
- Handle requests related to billing, subscriptions, refunds, and general course information.
- Accurately log and manage support tickets using CRM systems and internal tools.
- Troubleshoot issues and escalate complex cases to the appropriate teams when needed.
- Maintain a helpful and solution-oriented tone in all communications.
- Identify common issues and share insights with the team to help improve processes and customer experience.
Benefits
- Work 100% remotely with a flexible schedule.
- Be part of a collaborative, supportive international team.
- Continuous learning and training opportunities.
- Help shape the future of tech education for kids around the world.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
