(Native English) Customer Support Specialist (Future Openings, remotely)
SupportYourApp•Birmingham, AL
•Remote
About The Position
SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders since 2010. They operate in over 30 countries and support clients in 60 languages. This role is for a Customer Support Specialist to join their talent bench for future openings, with the opportunity to grow professionally while working from home. The company is expanding its pool of skilled Technical Support Consultants for new projects.
Requirements
- Native American English
- At least 1 year of experience in Customer Support
- Excellent problem-solving abilities with a customer-first mindset
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Patient and empathetic approach when supporting frustrated customers and resolving issues
- High attention to detail and accuracy in managing customer information
- Basic computer skills and ability to work with CRM systems and support tools
- Commitment to delivering high-quality customer service and meeting performance targets
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice To Haves
- Experience with Zendesk is a strong advantage
- Spanish language skills
Responsibilities
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
Benefits
- Provide services during flexible hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
