(fluent German) Customer Support Consultant, remote (Future Openings)
SupportYourApp
•Remote
About The Position
SupportYourApp is seeking skilled Customer Support Consultants to join their talent bench for future project openings. This is a remote, work-from-home opportunity to be part of a global Intelligent Support-as-a-Service leader that collaborates with top tech companies. The role involves providing technical support, resolving inquiries, and ensuring customer satisfaction in a multicultural, multilingual environment.
Requirements
- Excellent English and German communication skills (at least C1 for both spoken and written)
- Minimum of 1 year of experience in Customer Support
- Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms
- Customer-oriented and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice To Haves
- Experience with Technical Support
Responsibilities
- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Troubleshoot common issues using the knowledge base and update transaction statuses when needed
- Provide guidance on resolving subscription-related issues
- Escalate complex, repetitive, or merchant-related issues to L2 team
- Ensure proper case handling and follow-up to support timely issue resolution
Benefits
- Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
