Part Time Customer Support Specialist

Metro Medical • Chelmsford, MA

17h • Onsite

About The Position

Metro Medical is immediately hiring a Part-Time Customer Support Specialist to join our in-office team. We provide critical support for our clients, ensuring every caller gets the help they need with a professional touch. This is an inbound-only call center, focusing on pure customer support with no telemarketing or hard sales. While previous customer service experience is great, we'll train you on our state-of-the-art systems. We value your contributions and provide the tools you need to succeed. Day-to-day, you will manage a high volume of incoming calls with a consistently polite and upbeat demeanor. Your primary responsibility will be to accurately gather essential information and relay thorough, precise messages to our clients. You'll work within a Windows-based environment, meticulously entering data to ensure every client need is documented and communicated to the right team.

Requirements

• Friendly, upbeat phone presence.
• Strong English skills (grammar and spelling).
• Experience operating in a Windows-based environment.
• Typing speed of 40+ WPM.
• Reliable, punctual, and ready to work.
• Must be available to work one weekend day.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Manage a high volume of incoming calls with a consistently polite and upbeat demeanor.
• Accurately gather essential information.
• Relay thorough, precise messages to our clients.
• Enter data meticulously within a Windows-based environment to ensure every client need is documented and communicated to the right team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed