Part-Time Customer Support Specialist

Origin Bank•Ruston, LA

5d•Onsite

About The Position

Origin Bank is seeking a Part-Time Customer Support Specialist to join their team. This role focuses on resolving financial and non-financial customer inquiries, providing personalized service, and executing transactions accurately. The bank emphasizes a people-first culture, offering a competitive total rewards package, including unique initiatives like a Dream Manager program, health and wellness coaching, and financial professional access. This is an opportunity to make meaningful connections, positively impact others, and pursue personal and professional dreams.

Requirements

High school diploma or general education degree (GED)
Six months to one year customer service, call center, sales or banking experience.
Ability to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Maintains service level standards established for Customer Support Staff.
Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
Analyzes customer relationships to determine additional needs or products that best fit their needs.
Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
Adds special instructions, notes and customer comments to accounts.
Handles rate inquiries for deposits.
Uses “Product Profiles” to handle various requests for all account types and services.
Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
Provides backup support to switchboard.
Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.