Customer Support Specialist

Serenity Mental Health Centers•Scottsdale, AZ

11d•Onsite

About The Position

Serenity is seeking Customer Support Specialists in Desert Ridge, AZ, who are passionate about helping others and creating positive, supportive experiences. This full-time role offers compensation of $23–$30/hr plus quarterly performance-based bonuses. The position is ideal for individuals with backgrounds in customer service, hospitality, retail, education, or other people-focused roles, who excel at building trust and providing comfort and support. No specialized experience is required as full paid training will be provided. As a Customer Support Specialist, you will work directly with individuals in a structured program designed to foster positive habits, motivation, and meaningful progress. You will serve as a reliable point of contact, ensuring a smooth, supportive, and encouraging experience for each participant from beginning to end.

Requirements

2+ years of full-time professional experience (any industry)
Clear and professional communication skills, both verbal and written
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to coaching and feedback
Authorized to work in the United States
Ability to pass a background check and drug screening

Responsibilities

Provide one-on-one support to individuals during scheduled sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants using positive practices such as journaling, goal setting, and reflection
Maintain accurate session notes and share updates with team members
Help create a welcoming, respectful environment where people feel comfortable and supported