Customer Support Specialist - Quincy, IL

Archer Daniels Midland•Quincy, IL

3d•Onsite

About The Position

This role is responsible for entering, scheduling, and managing customer orders in the Oracle system to ensure timely shipment in accordance with Customer Service, Transportation, and Order Management policies and Master Service Agreements. The goal is to guarantee that the requested product is delivered to the customer, with visibility of the real demand by the sales area and within the agreed lead times.

Requirements

Bachelor's degree in Supply Chain, Business
2+ years of experience within Supply Chain related area
Understanding of the end-to-end S&OP and S&OE process
Customer and business orientation
Team player
Conflict resolution
Decision making
Service oriented
Experience with ERP/MRP, APS.
Excellent verbal and written communication skills.
Strong interpersonal skills are a must.
Strong influencing and relationship-building skills.
Proactive self-starter, demonstrating high initiative and critical thinking.
Proven ability to think strategically, but with exceptional attention to detail in execution.
Positive, can-do attitude, with the ability to prioritize numerous projects simultaneously
Bias for action.

Nice To Haves

APICS / CSCP certification a plus
Experience in building ad hoc solutions is a plus.

Responsibilities

Receive and capture in ERP system (Oracle Cloud) the product requests by customer/division so that the customer receives the ordered product.
Manage customer orders, confirming inventories and customer credit availability to ensure the flow of information with planning, credit, and collection with the end customer.
Coordinate the shipment of the customer's orders with the transportation team, picking up and confirming appointments with customers and sending shipment notifications to achieve compliance with the delivery and shipment program.
Provide customers with information on products, pricing, billing, delivery status, product availability, capacities, sales volume, policies and procedures, concerns, requests, calls, etc. from internal and external customers and provide a timely solution.
Capture any backorder in the system to give the business visibility of possible areas of opportunity in the supply chain and provide real reasons why product delivery is not met.
Ensure invoicing, as well as the issuance of credit notes with the finance area that derive from the daily operation to ensure the sales operation.

Benefits

competitive pay
medical/Rx
dental
vision
on-site wellness center access or gym reimbursement (as applicable)
flexible spending accounts
health savings account
401(k) with matching contributions and cash balance plan
discounted employee stock purchasing program
life insurance
disability
workers’ compensation
legal assistance
identity theft protection
Employee Assistance Program (EAP)
Employee Resource Groups (ERGs)
Colleague Giving Programs (ADM Cares)
Paid time off
paid holidays
Adoption assistance
paid maternity and parental leave
Tuition assistance
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs