Customer Support Specialist

Aston Carter•Olathe, KS

6d•$20 - $20•Onsite

About The Position

This fully in‑office Customer Support Specialist role offers the opportunity to join a stable, well‑established organization known for its strong culture and collaborative work environment. In this position, you will support both residential and commercial customers by accurately processing service and installation requests, resolving inquiries, and working closely with internal teams to ensure a seamless and positive customer experience.

Requirements

High school diploma or equivalent
Previous experience in an office or customer service environment
Strong tenure in prior roles (1+ year in each position preferred)
Proficiency in Microsoft Office, including Excel
Experience using CRM software
Strong customer service and communication skills
Accurate data entry and strong attention to detail
Ability to clearly communicate product offerings and pricing
Ability to follow established procedures and policies
Ability to collaborate with internal teams, including Dispatch
Willingness to work overtime when required

Nice To Haves

Experience in administrative support
Background in retail or other customer‑facing environments
Familiarity with ERP systems
Demonstrated success meeting or exceeding KPIs
Strong organizational and multitasking abilities
Proactive mindset with interest in process improvement
Desire for long‑term growth and potential transition to a permanent role

Responsibilities

Create accurate service and installation tickets for residential and commercial customers.
Promote company products and services while providing clear, accurate pricing information.
Address customer concerns professionally, offer solutions, and follow up to ensure full resolution.
Conduct outbound calls to provide updates or gather additional information.
Partner with Dispatch to prioritize and fulfill customer requests efficiently.
Maintain accurate records of customer interactions in ERP and CRM systems.
Meet individual and team KPIs related to service quality and productivity.
Follow established communication procedures, guidelines, and company policies.
Identify opportunities to enhance the customer experience and streamline workflows.
Perform data entry and administrative tasks related to customer accounts.
Provide courteous, efficient support for incoming customer calls.
Work with internal teams to ensure consistent, high‑quality service delivery.
Work overtime or additional hours as needed to support business needs.
Perform other duties as assigned to support overall team success.