Customer Support Specialist
Serenity Mental Health Centers•Tempe, AZ
•Onsite
About The Position
As a Customer Support Specialist, you’ll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress. You’ll be a reliable point of contact who helps ensure each person’s experience is smooth, supportive, and encouraging from start to finish.
Requirements
- 2+ years of full-time professional experience (any industry)
- Clear and professional communication skills, both verbal and written
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to coaching and feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Nice To Haves
- Customer service or hospitality background
- Retail or sales support background
- Education or coaching background
- Caregiving or other people-focused environment background
Responsibilities
- Provide one-on-one support to individuals during scheduled sessions
- Operate and monitor specialized program tools and technology (training provided)
- Encourage participants using positive practices such as journaling, goal setting, and reflection
- Maintain accurate session notes and share updates with team members
- Help create a welcoming, respectful environment where people feel comfortable and supported
Benefits
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after one year)
- 10 paid holidays
- Opportunities for advancement
- Supportive, team-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
