Customer Support Specialist
About The Position
In this high-volume, call-center style support role, you are the first point of contact for customers calling in with questions or issues. You think on your feet, ask the right questions, and explain things clearly. You enjoy helping people, solving problems, and keeping conversations focused and productive. You stay composed & empathetic in a fast-paced environment; able to talk, think, and document at the same time. Kings III is a growing, dynamic company, a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!
Requirements
- High school diploma or equivalent required
- Minimum of two years of customer service experience; at least one year of technical support or related work preferred
- Punctual and regular attendance 40 hours a week
- Intermediate to advanced problem solving and troubleshooting skills; ability to walk customers through step-by-step instructions to reboot their telephone and video monitoring equipment
- Computer competency – proficient in Microsoft Excel and Outlook, web research skills, and related general functions
- Oral communication skills – demonstrate clarity and confidence on the phone
- Written communication skills – capable of professional and polished email correspondence
- Strong attention to details
- Strong people skills, ability to be empathetic and understanding
Nice To Haves
- Bi-lingual in English/Spanish a plus
Responsibilities
- Handle inbound customer calls and emails with a strong focus on real-time phone support
- Ask questions and use internal tools to quickly identify common emergency phone problems
- Guide customers through step-by-step troubleshooting to resolve equipment issues
- Schedule service appointments when needed
- Document interactions clearly and accurately
- Educate customers on how to use their systems and prevent future issues
- Partner with internal teams to ensure timely resolution of customer concerns
- Review internal maintenance requests
- Any other duties as assigned by supervisor/manager
Benefits
- Medical insurance with 1 HSA and 2 PPO plan options
- Dental, vision, life, short- and long-term disability insurance
- 401k with company contribution
- Employee Assistance Program (EAP)
- Company paid telemedicine 24/7 access
- 8 paid holidays, plus 1 floating holiday
- 15 days of PTO accrued in year 1
- Generous referral bonus program
- Work life balance
- Team building, company events, attendance at our annual meeting and fun night, and other fun events
- Relaxed professional dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
