Customer Support Specialist

Talent Systems•,

9d•$26 - $29•Remote

About The Position

Enterprise Support Specialists provide high-quality, thorough, and efficient support to our enterprise clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement. Client Support Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner Troubleshoot technical issues, report and escalate bugs Follow up with clients to confirm issue resolution and satisfaction Recommend best practices and guide clients through product features and workflows Cross-Team Collaboration Work closely with teammates to ensure consistent support experiences Share product feedback or recurring issues with leads or operations team Relationship Management Build and maintain strong working relationships with enterprise clients Understand client goals and proactively identify ways to support their success Collaborate with Client Success and Business Development teams to ensure unified support

Requirements

Experience supporting VIP clients in a fast-paced support environment
Strong written and verbal communication skills
Tech-savvy and comfortable learning new software quickly
Patient, empathetic, and able to stay calm under pressure
Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
Ability to work independently, manage competing priorities, and multitask effectively

Nice To Haves

Experience worked in a casting office or agency preferred
BA/BS degree preferred

Responsibilities

Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
Troubleshoot technical issues, report and escalate bugs
Follow up with clients to confirm issue resolution and satisfaction
Recommend best practices and guide clients through product features and workflows
Work closely with teammates to ensure consistent support experiences
Share product feedback or recurring issues with leads or operations team
Build and maintain strong working relationships with enterprise clients
Understand client goals and proactively identify ways to support their success
Collaborate with Client Success and Business Development teams to ensure unified support