Remote Customer Support Specialist | Maintenance & Housing Support

Resolv.Global

21h • Remote

About The Position

We are hiring dependable, customer-focused Remote Customer Support Specialists for a US-based housing services operation. The role supports customer inquiries related to maintenance requests, housing locator services, and open-line support. Specialists listen to customers, gather and communicate accurate information, follow established procedures, document and route requests, and escalate issues when necessary. They are expected to communicate professionally, maintain accurate records, handle different inquiry types with care, and meet assigned workflows and performance expectations.

This is a fully remote independent contractor position. Applicants must supply their own equipment and maintain a suitable home workspace that meets the stated technical requirements. Six openings are available across fixed schedules spanning weekdays and weekends. Applicants must be available for any listed schedule and consistently commit to the assigned shift and working days. Compensation is $5.50 USD per hour, paid weekly in arrears.

Requirements

• Strong spoken and written English communication skills; resumes must be submitted in English.
• Strong listening, problem-solving, and customer service skills.
• Ability to follow procedures, document information accurately, and escalate issues appropriately.
• Good organizational skills and ability to work independently in a remote environment.
• Reliable attendance and ability to commit consistently to a fixed assigned work schedule.
• Professional attitude, dependable work ethic, and willingness to learn account-specific processes.
• Must be available for any of the listed schedules: 6:00 AM–3:00 PM Saturday–Wednesday; 10:00 AM–7:00 PM Monday–Friday; 1:00 PM–10:00 PM Monday–Friday; 1:00 PM–10:00 PM Saturday–Wednesday; or 1:00 PM–10:00 PM Thursday–Monday.
• Must provide own Windows 11 PC (Mac not supported), with at least 16 GB RAM and an i5 processor or higher.
• Must provide dual monitors, a webcam, and a wired USB headset.
• Must have fibre internet with a wired Ethernet connection and a backup power solution.
• Must have Microsoft Teams / Office 365 applications.
• Must complete every stage of the hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check.
• Employment is subject to successful completion of an applicable background check if required for shortlisted candidates.

Nice To Haves

• Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred.
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage.

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed