Customer Support Specialist

Boeing • Dallas, TX

31d • $65,450 - $88,550 • Onsite

About The Position

Boeing Global Services (BGS) is seeking an Entry Level Supply Chain Call Center Support Specialist to provide customer support as part of our call center team in Dallas, TX . The organization runs 24/7, 365 days per year and will require schedule flexibility for assignments to work any shift. This role is for the Weekday shift (Monday - Friday). This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts orders and providing information regarding Boeing products, services, processes, and operations. The ideal candidate for this position will have a willingness to learn, have some customer service experience, and have a desire to provide world-class customer support. This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Requirements

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• 1+ years of experience and/or knowledge of Basic Supply Chain principles
• Ability to work evening shifts and/or midnight shifts as assigned

Nice To Haves

• 1+ years of experience in the aerospace industry, preferably in a customer service/support environment
• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• Experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Responsibilities

• Retrieve, research and resolve specific customer emails and Service Requests
• Enter, track, monitor and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
• Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.
• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees