Customer Support Specialist
About The Position
Foundever is looking for highly motivated and resourceful individuals dedicated to providing world-class support by delivering exceptional service in every customer interaction. You will primarily focus on supporting customers of a well-known lending company, offering assistance with lending questions and needs, and becoming a leader in all lending-related inquiries. To stay informed and connected, you’ll use a popular communication platform designed for real-time collaboration. This platform allows team members to share updates, access resources, and communicate efficiently across channels—ensuring you’re always equipped with the latest information. Your main goal is to provide smooth and efficient service to our customers while maintaining a high standard of professionalism and care.
Requirements
- Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT.
- Must legally be able to work in the US.
- Must be at least 18 yrs of age.
- High school diploma or equivalent.
- Flexibility to work various full-time shifts, including evenings and weekends.
- Must pass a background check.
- Strong verbal and written communication skills.
- Ability to multitask and navigate between screens efficiently while assisting customers.
- Critical thinking, strong problem-solving, empathy, adaptability, and reliability.
Responsibilities
- Supporting customers of a well-known lending company.
- Offering assistance with lending questions and needs.
- Becoming a leader in all lending-related inquiries.
- Using a popular communication platform for real-time collaboration, sharing updates, accessing resources, and communicating efficiently.
- Providing smooth and efficient service to customers.
- Maintaining a high standard of professionalism and care.
- Documenting interactions.
- Escalating issues with empathy to enhance customer experiences.
- Clearly explaining complex topics to encourage customers to use our products or services while meeting performance goals.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Company-matched 401K contribution
- Paid vacation time
- EAP (Employee Assistance Program)
- Wellness program
- Employee discounts
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
