Customer Support Specialist

Fortive

7d • Remote

About The Position

Customer Support Specialist Fluke Reliability Location 📍 SÃO PAULO - SP Why You Should Join Fluke Reliability? Fluke Reliability helps organizations around the world improve uptime, performance, and safety through powerful reliability software solutions. As a Customer Support Specialist, you’ll play a critical role in ensuring our customers get the most value from our products—while building a strong foundation for long-term career growth. This is a great entry point into a growing organization that values learning, collaboration, and internal mobility. Many team members advance into roles across Account Management, Professional Services, Sales, or Technical Support.

Requirements

• Strong problem-solving skills and a desire to help others resolve technical issues
• Ability to clearly explain technical information verbally and in writing in English
• Strong organizational skills and comfort working in a fast-paced environment
• Self-motivation and the ability to work effectively with minimal supervision

Nice To Haves

• Bachelor’s degree (or equivalent practical experience)
• Mechanical aptitude or interest in technical systems
• Previous customer service or technical support experience
• Familiarity with databases or software applications

Responsibilities

• Learn and support Fluke Reliability software products in Microsoft and web-based environments
• Provide responsive, high-quality support to customers, partners, and internal teams via phone, email, chat, and web meetings
• Troubleshoot and resolve customer-reported issues using analytical thinking and structured problem-solving
• Clearly document issues, findings, and resolutions to ensure accurate follow-up and knowledge sharing
• Manage multiple tasks during live interactions, including researching solutions while communicating clearly with customers
• Collaborate closely with teammates to deliver a consistent, customer-centered support experience
• Approach each interaction with empathy, understanding the support experience from the customer’s perspective

Benefits

• A supportive, team-oriented environment with strong onboarding and training
• Clear pathways for career growth and internal mobility across multiple departments
• Hands-on experience with industry-leading reliability software
• Ongoing learning and skill development opportunities
• Competitive compensation and comprehensive benefits package
• A workplace that values inclusion, collaboration, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree