Customer Support Specialist

Viaflex, Inc.•Sioux Falls, SD

15d•Hybrid

About The Position

Viaflex is a company with over 60 years of industry leadership, dedicated to innovative thinking and creating solutions that are thinner, lighter, and stronger. The team is over 400 members strong across six locations. They are seeking passionate individuals to join their mission of creating high-performing film and sheeting solutions that protect customer assets and Earth's resources. Viaflex focuses on liners, covers, and barriers that make a positive impact, with a continuous drive for improvement from design to installation. This role provides service to internal and external customers to support sales for the division. The Customer Support Specialist will promote and maintain the highest possible customer relationship and satisfaction, follow up on customer inquiries, and work closely with internal teams and customers to assist with order processing. Responsibilities include preparing price quotes, verifying pricing and terms, handling warranty claims and credits, and keeping internal teams informed of competitive information. The role may involve initiating requests for product samples or sales literature, staying informed about sales profession developments, demonstrating Viaflex Team Member Values, and performing comparable duties as needed. A key aspect of the role is learning, understanding, and promoting the division's quality management system in accordance with ISO standards.

Requirements

Bachelor’s degree in business or related field.
2-3 years related experience preferred; or equivalent combination of education and experience.
Capability to build and maintain relationships that establish trust and create value.
Sharp perception of verbal and communication skills, providing enhancement of sales abilities.
Effectively communicate in clear and professional manner, both verbally and written.
Ability to consider the client, competitors, and Viaflex to evaluate opportunities.
Aptitude to create value propositions to address the client’s needs, both known and unknown.
Proficient with computers, including Microsoft Office programs.
Strong organizational, multi-tasking, and time management skills.
Team player who is self-motivated and has ability to work with minimal supervision.
Ability to communicate effectively with team members and leadership staff.

Responsibilities

Promote and maintain the highest possible customer relationship and satisfaction.
Follow up on customer questions, requests, and issues in a timely manner.
Work closely with internal teams and customers to assist with all aspects of processing the order.
Prepare price quotes and follow through the process.
May generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval.
Handle warranty claims and any credits, per division policy.
Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market.
Depending on division, initiate requests for product samples and/or sales literature.
Keeps informed of new developments, methods, and techniques in the sales profession.
Demonstrates the Viaflex Team Member Values in their daily actions.
May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
Learning, understanding, continuously improving, and promoting the division’s quality management system in accordance with ISO standards.