Customer Support Specialist

thyssenkrupp Materials NA•Southfield, MI

15h•Onsite

About The Position

JOIN OUR GROWING COPPER AND BRASS SALES TEAM, TODAY!!!! The Sales Support Specialist plays a critical role in building and strengthening customer relationships by utilizing digital sales tools to enable proactive engagement, maintain regular customer touchpoints, and support account reactivation efforts. Through these interactions, the specialist also identifies opportunities to contribute to business development and customer growth. This role is the first point of contact across the company’s digital sales channels, delivering timely and courteous assistance to help customers effectively navigate our digital tools, sales teams, and processes across the company to ensure the customer has a seamless experience.

Requirements

2-year college degree or equivalent
Proficient in all Microsoft Office applications
Strong verbal and written communication skills
Excellent organizational skills and must be resourceful with exceptional project management abilities
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
3-5 years of Sales experience
Must be acquainted with social media, strategic selling, and time management

Nice To Haves

Bachelor’s degree in business or related field
3 years metals sales experience
SAP Experience
Knowledge of manufacturing industry
Leadership and team building experience
Interpersonal skills necessary in order to sell, negotiate and close business with customers
Continual maintenance and updating of customer database.
Attention to detail in order to evaluate customer’s accounts and orders

Responsibilities

Handle all customer online registrations and assist in developing/reactivating customers to increase user adoption both online and offline.
Respond to online customer inquiries and provide knowledgeable answers to customers instantly via live chat, phone, and email.
Assist customers with online quotes and orders instantly via the eCommerce platform and business ERP system.
Assist the Copper & Brass Sales commercial organization with online customer activities as soon as they occur so as to ensure customers are getting the instant gratification they deserve.
Daily quote/order audits to review and ensure requirements and best business practices are followed.
Quickly communicate with customers regarding any changes to their online quote or order.
Serve as a liaison between sales and eCommerce to promote a culture of continuous improvement.
Assist in the internal communication and implementation/training of new online features that benefit offline sales processes and their customers.
Document direct customer and internal feedback from all communication channels.
Create, update, or maintain various reports regarding issues, quotes, orders, and user activity results.
May complete order entry or quote preparation as needed.
Continuously increase knowledge of company products, services, and procedures.
Lead the achievement of sales, margin, and customer satisfaction goals
Meet tkMNA employee attributes & competencies