Customer Support Specialist - Remote USA

Angel Aligner • Any City, WI, WI

5h • Remote

About The Position

The Customer Support Specialist works closely with Area Sales Managers to provide exceptional customer service and maintain relationships that support customer retention and satisfaction. The role serves as the day-to-day contact for assigned accounts, assists with customer inquiries and complex issues, and collaborates with internal teams to improve the customer experience and ensure timely deliverables. This is a remote-based role with up to 10% travel for key industry and corporate events.

Requirements

• Excellent interpersonal, listening, and customer service skills.
• Excellent verbal and written communication skills.
• Fluent professional English in verbal and written communication.
• Ability to manage multiple account management projects while maintaining attention to detail.
• Advanced computer skills, including Microsoft Office and Excel.
• Strong analytical, process-oriented, and creative problem-solving skills.
• Ability to learn and engage with new technologies.
• Bachelor’s degree or equivalent experience required.
• At least 3 years of experience in communications, marketing, sales, account management, or customer success.
• Experience with CRM software and project management tools.
• Regular communication with others by phone, email, or virtual meetings.
• Ability to sit at a desk and work on a computer for prolonged periods, and to stand for prolonged periods while working at convention booths.

Nice To Haves

• Bilingual language skills.
• Dental or orthodontic experience.

Responsibilities

• Assist Area Sales Managers in providing timely solutions to customer inquiries.
• Serve as the day-to-day phone, email, and chat contact for assigned accounts, handling complex issues or providing additional expertise when needed.
• Partner with Implementation Specialists to review the customer journey, share feedback, problem-solve, and improve the overall customer experience.
• Verify the accuracy of pricing and promotions from order entry through invoicing.
• Facilitate interaction and workflow among team members and departments to ensure timely deliverables.
• Follow up with customers to ensure technical issues are resolved.
• Manage quality control of products delivered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level