Customer Support Specialist - Remote USA

Angel Aligner • Any City, WI, WI

2d • Remote

About The Position

The Customer Support Specialist works closely with our Area Sales Managers to provide exceptional service to our customers. This role develops and maintains great relationships to ensure customer retention and satisfaction.

Requirements

• Excellent interpersonal, listening and customer service skills
• Excellent verbal and written communication skills
• Fluent in verbal, written and professional English
• Ability to juggle multiple account management projects at one time, while maintaining sharp attention to detail
• Advanced computer skills, including Microsoft Office and Excel
• Strong analytical, process-oriented, and creative problem-solving skills
• Ability to learn and engage with new technologies
• Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success required

Nice To Haves

• Bilingual language is a plus
• Dental or orthodontic experience is a plus
• Experience with CRM software and project management tools

Responsibilities

• Assist Area Sales Managers to provide timely solutions to customer inquiries.
• Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to provide additional expertise when needed.
• Partner with our Implementation Specialists to review the customer journey, share feedback, problem-solve, and provide assistance to improve the overall customer experience.
• Verify accuracy of pricing and promotions from order entry to invoice.
• Facilitate interaction and workflow among team members and multiple departments to ensure timely deliverables.
• Follow up with customers to ensure their technical issues are resolved.
• Manage quality control of products delivered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree