Customer Support Specialist- BoardVitals

Ascend Learning, LLC • Burlington, OR

1d • Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. MedHub and BoardVitals offerings drive prominence as leading medical education solutions. MedHub's proven software and expertise enable more than 600 Graduate and Undergraduate Medical Education institutions, Nursing and Health Sciences training programs to exponentially reduce administrative burden, improve data clarity, and maximize institutional oversight. When combined with BoardVitals' exam prep materials and analytics, used by more than 1.5 million students, residents, and practitioners for their board and recertification exams or continuing medical education requirements, the two provide institutional leaders with data-driven insights to inform and advance curriculum effectiveness and, ultimately, physician preparedness. Medhub & BoardVitals are brands in Ascend Learning's healthcare segment.

Requirements

• High School Graduate/GED Equivalent required.
• 1+ Year Customer Service experience in a call center environment.
• Comfortable with basic technical troubleshooting and device management.
• A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues.
• Outstanding verbal and written communication skills, with a particular focus on telephone communication.
• Exceptional attention to detail and a highly organized approach to tasks and responsibilities.
• Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks.
• Ability to keep up in a fast-paced environment.
• Technical troubleshooting ability.
• Openness to learning new policy, products, additional responsibilities.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Respond to customer inquiries regarding the organization's products or services via phone and email.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolution of product problems on service issues.
• Provide prompt and effective responses to all incoming phone calls and emails.
• Ensure timely resolution of all customer issues and concerns.
• Stay updated on the company's ever-changing range of products and services.
• Collaborate with internal teams to provide necessary support and assistance.
• Provide first level technical troubleshooting.
• Identify and report unusual inquiry trends or system issues.
• Fully document each interaction with customers.
• Able to follow schedule and quickly communicate when out of schedule parameters.

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees