Customer Support Specialist
About The Position
Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customerâs needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard. This person will be the first line of contact through chat/email with our customers during their shift- Monday to Friday from 9AM to 5PM EST (USA) or Sunday to Friday 9 to 5 PM EST or Monday to Friday 12 to 8 PM.
Responsibilities
- Provide technical support to our customers
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Identify trends in support requests to help create long-term solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
