Customer Support Specialist

Airgas • Independence, OH

5d • Onsite

About The Position

The Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas North Division, as assigned by the Supervisor.

Requirements

• Requires a High School Diploma/GED and a minimum of 1 year of prior experience in a high-volume, fast-paced office environment with internal or external customer-facing activities.
• Proficiency in Google suite and Microsoft Office (Word, Excel), as well as a demonstrated ability to utilize financial applications within SAP.
• Must exhibit customer-focused behavior, possess effective decision-making skills, and have the ability to analyze data to identify the root cause of problems.
• Excellent oral and written communication and interpersonal skills are essential, along with a pleasant, knowledgeable demeanor on the phone and the ability to work as a team player.

Nice To Haves

• Prior experience with SAP is preferred.
• Prior SAP experience

Responsibilities

• Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions.
• Investigate, document, and resolve short paid and full invoice customer disputes utilizing SAP’s Dispute Management module. This includes identifying and implementing permanent fixes for the root cause of recurring customer issues.
• Manage the accurate and timely data entry for credit memo requests after reviewing and validating them, and process cylinder audit or adjustment requests.
• Provide administrative support for the Credit & Collections Department of Airgas North Division as assigned by the Supervisor.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Up to 14-week paid child birth benefits
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays, Vacation, and Sick time.
• Medical, dental, and vision plans
• Short-term and long-term disability
• Life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED