Customer Support Specialist - Post Sales
About The Position
The Customer Support Specialist (Post Sales) serves as a primary point of contact for customers after an order has been placed. This role is responsible for resolving customer inquiries, addressing order-related concerns, coordinating with internal departments, and ensuring an exceptional customer experience throughout the post-sales process. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment. This position requires strong communication skills, attention to detail, and the ability to collaborate across departments to drive timely and effective resolutions.
Requirements
- Strong customer service skills
- Ability to handle multiple priorities in a fast-paced environment
- Excellent problem-solving abilities
- Strong attention to detail and organizational skills
- Self-motivated and team-oriented
- Ability to work professionally with customers and internal departments
- Strong computer proficiency
- Excellent verbal and written communication skills
- Ability to multi-task and prioritize effectively
- Strong organizational and time-management skills
- Attention to detail
- Problem-solving abilities
- Ability to work independently and collaboratively
Nice To Haves
- Experience using CRM, ERP, or customer support systems preferred
- 1–3 years of customer service, customer support, operations support, or related experience preferred
- Experience in a high-volume customer-facing environment preferred
Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels
- Manage customer requests related to orders, shipments, returns, warranties, and service concerns
- Investigate and resolve customer issues by collaborating with internal departments including Shipping, Warehouse, Production, Purchasing, Accounting, Quality, and Sales
- Provide timely updates and status communications to customers throughout the resolution process
- Document customer interactions, actions taken, and resolutions within company systems
- Process credits, adjustments, returns, and other post-sale transactions as required
- Monitor and manage assigned tasks and customer requests to ensure timely completion
- Escalate complex customer concerns to management when appropriate
- Maintain accurate records and customer communication history
- Assist with special projects and process improvement initiatives
- Identify recurring customer issues and recommend solutions to improve customer satisfaction
- Contribute to departmental goals focused on customer service excellence and operational efficiency
- Perform other duties, tasks, or work as assigned
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 15 PTO days
- Paid company holidays
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with company matching
- Free onsite gym
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
