Post Sales GRC Specialist

Rippling • Chicago, IL

6d • $105,000 - $175,000 • Onsite

About The Position

We are trusted partners to our customers as they build and scale their security and compliance programs. As our Automated Compliance platform continues to evolve, we’re looking for a Post Sales GRC Specialist to help customers successfully implement the product and achieve real audit outcomes. In this role, you are the primary post-sales relationship owner for your customers, responsible for guiding them through onboarding, implementation, adoption, and audit readiness. By combining hands-on compliance knowledge with a customer-first mindset, you’ll help customers stay on track and realize long-term value from their compliance programs. Post Sales GRC Specialists in this role are accountable for customer health, retention, and successful audit outcomes, serving as both a strategic advisor and day-to-day partner throughout the customer lifecycle.

Requirements

• 2+ years of hands-on GRC or security compliance experience, including direct involvement with frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, or similar, ideally with public accounting (Big 4) or in‑house audit at a SaaS company
• 2+ years of experience in a customer-facing role within a SaaS environment, such as Customer Success, Account Management, Solutions Consulting, or Post-Sales Implementation
• Demonstrated experience guiding customers through cybersecurity audits, including audit readiness, evidence collection, observation periods, and auditor interactions
• Hands-on knowledge of security and compliance frameworks such as SOC 2, ISO 27001, ISO 42001, HIPAA, GDPR, CMMC, etc.
• Familiarity with the cybersecurity audit process, either through direct audit participation, consulting, or in-house compliance ownership
• Ability to translate complex compliance requirements into clear, actionable guidance for customers
• Strong customer-facing communication skills and comfort engaging with both technical and non-technical stakeholders
• Experience managing multiple customer implementations or projects simultaneously
• Problem-solving mindset and ability to operate in a fast-paced, evolving environment

Nice To Haves

• Familiarity with SaaS security concepts (cloud infrastructure, access controls, logging, vulnerability management, etc.) preferred
• Experience with automated compliance platforms, including implementing or supporting an automated compliance or GRC platform, is a strong plus
• Relevant certifications (CISA, CISSP, CISM, CIPP, etc.) are helpful but not required

Responsibilities

• Own the post-sales customer journey, including onboarding, implementation, adoption, and long-term success
• Lead implementation of the automated compliance platform, configuring frameworks, controls, evidence workflows, and integrations
• Act as a GRC subject matter expert for customers, advising on audit readiness, scoping decisions, policy requirements, and control expectations
• Guide customers through the end-to-end audit process, including readiness, evidence collection, observation periods, and auditor collaboration
• Track and manage customer health indicators such as product adoption, audit progress, risks, and timelines
• Translate compliance frameworks (e.g., SOC 2, ISO 27001) into practical, product-driven guidance tailored to each customer’s environment
• Build trusted relationships with security, compliance, IT, and executive stakeholders
• Identify risks to customer success early and proactively drive mitigation plans
• Partner cross-functionally with Product, Engineering, Sales, and Support to improve customer experience and inform product roadmap
• Provide feedback on real-world customer needs to help shape the evolution of the compliance platform

Benefits

• competitive salary + benefits + equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed