Customer support Specialist II

Experian

1d•Hybrid

About The Position

Experian is expanding its Customer Care team in Costa Rica and is looking for collaborative, customer-focused individuals to join as Customer Care Specialists II. This role involves supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. The position will initially be remote, with a potential transition back to the office in Costa Rica.

Requirements

Minimum 1 year of inbound call handling experience.
High school diploma required.
Experience interpreting and responding to customer requests.
Good English communication skills.
Experience documenting customer issues in detail.
Short-term memory retention.
Experience handling support requests from a variety of different channels (85%-90%).
Proficient in PC and internet-based tools for quick decision-making.
Must pass background checks, employment and education verification, and pre-employment screening.

Responsibilities

Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
Analyze written and verbal consumer disputes, determining appropriate resolution paths.
Process dispute requests, including contacting financial institutions for documentation and validation.
Educate consumers on dispute management and credit correction procedures.
Ensure all actions comply with FCRA and state and country regulations.
Maintain accurate records and uphold data quality standards in all systems.