Customer Support Specialist II

Vera Whole Health • Salt Lake City, UT

4d • $20 - $30 • Hybrid

About The Position

apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is specific to supporting one of our health plans in addition to supporting our digital products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

Requirements

• Must be able to start on 07/20/2026 and be present for all virtual training for the following six weeks.
• Must successfully complete 6 weeks of training with 100% attendance.
• 1 - 2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred
• Strong organizational skills, and the ability to solve problems.
• Strong communication skills, both verbal and written
• Tech savvy- ability to use and navigate members with our mobile technology
• Able to maintain 100% attendance throughout training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• High school diploma required or equivalent

Nice To Haves

• Experience supporting a health plan preferred
• Medical office experience preferred but not required
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Spanish speaking and writing a plus

Responsibilities

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide the primary support for a regional health plan
• Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime.

Benefits

• Training is fully paid
• benefits start on day one
• Medical, dental & vision insurance starts 1st day
• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED