Customer Support Specialist I

Teamworks

2d • $60,000 - $70,000

About The Position

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech. Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues. Understand customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner. Manage a queue of cases, prioritizing issues based on severity and customer impact. Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration. Handle sensitive information and enforce data security measures to protect all information. Coordinate with internal stakeholders to ensure products are improving and customer needs are being met. Answer simple and complex financial transaction questions accurately and efficiently. Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions. Understand and explain the complete transaction cycle to both internal and external stakeholders.

Requirements

• Bachelor's degree
• 2+ years of experience in a customer-facing role
• Availability and willingness to provide coverage on evenings and weekends

Nice To Haves

• West coast timezone preferred
• Experience in the athletics industry
• Knowledge of NIL and the current collegiate athletic landscape
• History of working with athletic camp payments or university/college payments
• Experience working for a payments-based company such as credit card processing, e-wallet, digital goods, banking, or other payments-related businesses

Responsibilities

• Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues
• Understand customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner
• Manage a queue of cases, prioritizing issues based on severity and customer impact
• Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration
• Handle sensitive information and enforce data security measures to protect all information
• Coordinate with internal stakeholders to ensure products are improving and customer needs are being met
• Answer simple and complex financial transaction questions accurately and efficiently
• Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions
• Understand and explain the complete transaction cycle to both internal and external stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level