Customer Support Specialist I

Vertafore•East Lansing, MI

1d•Hybrid

About The Position

Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Vertafore is the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Requirements

Effective communicator (written and verbally)
Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines
Tech-savvy and basic knowledge of MS Office
Can pick up new skills quickly
Demonstrates regular and reliable attendance
No experience is required.
Ability to work remote with a stable internet connection on an as needed basis
Located and working from an office location (when required)

Responsibilities

Provides the highest level of customer support to our Industry customers.
Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.
Documents customer cases using customer relationship management system.
Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.
Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.