Customer Support Specialist I - Chirospring

PracticeTek • San Diego, CA

11d • Hybrid

About The Position

PracticeTek is hiring a Customer Support Specialist I to support healthcare providers and clinic staff using ChiroSpring EHR software. The role handles customer questions by phone and email, explains software features and workflows, troubleshoots common issues, documents interactions, and escalates complex concerns to the appropriate internal teams. It may also assist with billing, payments, insurance, and claims-related questions when appropriate.

The specialist is expected to provide friendly, accurate, and timely support, follow through on customer commitments, protect sensitive customer and patient information, and collaborate with teammates and internal departments. The position includes training to build knowledge of EHR software and healthcare workflows, as well as opportunities to share feedback and suggest improvements to support processes.

Remote candidates are considered. Candidates based in Las Vegas, Nevada; Green Bay, Wisconsin; or San Diego, California will work in a hybrid arrangement, spending three days each week in the office. The expected compensation is $22–$24 per hour, and the role is eligible for benefits and may be eligible for additional compensation such as bonuses or equity, as applicable.

Requirements

• Strong verbal and written communication skills.
• Friendly, professional, and patient approach to customer interactions.
• Comfort assisting customers over the phone and through email.
• Basic computer skills and willingness to learn new software.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and follow through.
• Dependable and accountable, with the ability to work as part of a team.
• Strong problem-solving skills and willingness to ask questions when needed.

Nice To Haves

• Previous customer service, call center, help desk, or office support experience.
• Previous billing experience, especially in medical billing, insurance, payment processing, or claims.
• Experience working in a healthcare or medical office environment.
• Familiarity with EHR or practice management software.
• Experience with customer support ticketing systems or CRM software.

Responsibilities

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.
• Troubleshoot basic software issues and common customer questions.
• Gather information and escalate complex issues to appropriate internal teams.
• Communicate accurate information and realistic expectations about issue resolution.
• Take ownership of customer concerns and follow through on commitments.
• Assist with billing, payments, insurance, and claims-related questions when appropriate.
• Accurately document customer interactions, questions, troubleshooting steps, and resolutions.
• Manage multiple inquiries while maintaining attention to detail and organized records, and follow established support processes.
• Handle sensitive customer and patient information according to company policies and applicable privacy requirements.
• Collaborate with teammates and internal departments to resolve customer issues.
• Identify recurring questions and share customer feedback with internal teams.
• Participate in training to expand knowledge of EHR software and healthcare workflows.
• Suggest opportunities to improve customer support processes and experiences.

Benefits

• Comprehensive health, dental, and vision coverage options.
• Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
• Flexible paid time off and sick time.
• 10 company-paid holidays.
• 401(k) plan with company match.
• May be eligible for additional compensation such as bonuses or equity, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed