Customer Support Specialist I - Chirospring
About The Position
PracticeTek is hiring a Customer Support Specialist I to support healthcare providers and clinic staff using ChiroSpring EHR and related software. The role responds to customer questions by phone and email, helps users navigate the software and its workflows, troubleshoots common issues, and escalates complex concerns to appropriate internal teams. The specialist also assists with billing, payments, insurance, and claims questions when appropriate; documents interactions and resolutions; protects sensitive customer and patient information; and works with teammates to improve support processes and customer experiences. The role is open to remote candidates. Employees based in Las Vegas, Nevada; Green Bay, Wisconsin; or San Diego, California have a hybrid arrangement, with three days per week in the office and the remainder working remotely. The stated compensation range is $22–$24 per hour. The position is eligible for benefits and may be eligible for additional compensation such as bonuses or equity, as applicable.
Requirements
- Strong verbal and written communication skills.
- Friendly, professional, and patient approach to customer interactions.
- Comfort assisting customers over the phone and through email.
- Basic computer skills and willingness to learn new software.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and follow through.
- Dependable, accountable, and comfortable working as part of a team.
- Strong problem-solving skills and willingness to ask questions when needed.
Nice To Haves
- Previous customer service, call center, help desk, or office support experience.
- Previous billing experience, especially in medical billing, insurance, payment processing, or claims.
- Experience working in a healthcare or medical office environment.
- Familiarity with EHR or practice management software.
- Experience with customer support ticketing systems or CRM software.
Responsibilities
- Respond to customer questions by phone and email in a friendly, timely, and professional manner.
- Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
- Clearly and patiently explain software features and workflows to customers with varying levels of technical experience.
- Follow up with customers to confirm their questions and concerns have been addressed.
- Troubleshoot basic software issues and common customer questions.
- Gather information and escalate complex issues to the appropriate internal teams.
- Communicate accurate information and realistic expectations about issue resolution.
- Take ownership of customer concerns and follow through on commitments.
- Assist with billing, payments, insurance, and claims-related questions when appropriate.
- Accurately document customer interactions, questions, troubleshooting steps, and resolutions.
- Manage multiple customer inquiries while maintaining attention to detail.
- Maintain organized records and follow established support processes.
- Handle sensitive customer and patient information according to company policies and applicable privacy requirements.
- Collaborate with teammates and internal departments to resolve customer issues.
- Identify recurring questions and share customer feedback with internal teams.
- Participate in training to expand knowledge of EHR software and healthcare workflows.
- Suggest opportunities to improve customer support processes and experiences.
Benefits
- Comprehensive health, dental, and vision coverage options.
- Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
- Flexible paid time off and sick time.
- 10 company-paid holidays.
- 401(k) plan with company match.
- The role may be eligible for additional compensation such as bonuses or equity, as applicable.
- Culture Committee initiatives focused on connection, fun, and belonging.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
