CUSTOMER SUPPORT SPECIALIST I (DHS)
State of careers Rhode Island•Warwick, RI
•$48,771 - $53,059•Onsite
About The Position
This position is responsible for operating a Department of Human Services (DHS) central telephone console or similar device, serving as the initial point of contact for customers. The role involves performing routine clerical tasks and providing information to customers about the availability of benefits programs and services at the initial point of entry. The position is assigned to the Call Center and requires a cheerful and accurate delivery of service.
Requirements
- A working knowledge of government services and programs.
- A working knowledge of telephone switchboard or control console operation.
- The ability to follow written and oral instructions.
- The ability to communicate clearly and positively with coworkers and the public.
- The ability to type utilizing word processing equipment with reasonable speed and accuracy.
- The ability to establish and maintain effective working relationships with supervisors, staff, and the public.
- Graduation from a senior high school, including or supplemented by clerical/technical courses.
- Employment in a customer service position responsible for providing information to the public and operation of a telephone console, switchboard, or similar device.
- Or, a combination of education and experience that is substantially equivalent to the above education and experience.
Responsibilities
- Operate a Department of Human Services (DHS) central telephone console or similar device.
- Serve as the initial point of contact for customers of DHS.
- Perform routine clerical tasks.
- Provide information to DHS customers about the availability of benefits programs and services.
- Answer the telephone and forward and transfer calls.
- Greet customers, determine their needs, and refer them to the appropriate agency contact person.
- Maintain leaflet racks and disseminate printed literature and correspondence.
- Record work activities and keep other records as required.
- Perform clerical tasks when not occupied as receptionist/telephone console operator.
- Instruct temporary receptionist/telephone operators as needed.
Benefits
- Direct deposit for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
