Customer Support - Solutions Specialist

Acosta • Wayne Township, OH

19h

About The Position

The Customer Solutions Specialist manages any order changes directly with our customers. The Customer Solutions Specialist is responsible for change orders, order logistics, pricing issues, quantity issues. This incumbent is the first contact with our customers when any order that has been confirmed has a challenge or issue.

CORE Foodservice is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. CORE Foodservice is revolutionizing the North American foodservice industry. With over 60 offices, we are a dynamic team dedicated to navigating the evolving landscape of foodservice operations. Our mission? To seamlessly connect top-tier brands with consumers wherever they eat away from home – think ballparks, schools and more. As the industry's premier foodservice sales agency, we drive demand, forge invaluable relationships, and accelerate growth across every dining destination.
At CORE Foodservice, we empower our employees to focus on what they love, fostering a culture where happy people drive remarkable outcomes. Our leaders are highly engaged, getting into the field and setting the example for pushing boundaries and innovation. Empowerment is our cornerstone; we believe in creating an environment where every voice is heard, and every idea valued. Join us in shaping the future of foodservice, where dedication and innovation meet opportunity.

Requirements

• Manages any order changes directly with our customers.
• Responsible for change orders, order logistics, pricing issues, quantity issues.
• First contact with customers when any order that has been confirmed has a challenge or issue.

Responsibilities

• Manages any order changes directly with our customers.
• Handles change orders, order logistics, pricing issues, and quantity issues.
• Serves as the first point of contact for customers when confirmed orders encounter challenges or issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed