Customer Support Scheduler

Adobe Population Health•Phoenix, AZ

3d•$18 - $21•Onsite

About The Position

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care. Recognized by Inc. 5000 as one of America’s Fastest-Growing Private Companies and honored five consecutive years as a “Best Place to Work” by the Phoenix Business Journal, APH continues to expand its reach and impact. APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines. With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need.

Requirements

Ability to speak English fluently.
Proficiency in Microsoft products.
Strong organizational skills with the ability to multitask.
Identify and resolve problems in efficient and effective ways.
Ability to manage sensitive information in a confidential manner.
Excellent written and verbal communication skills.
Problem-solving and analytical skills.
Diligence and accuracy.

Nice To Haves

Spanish-speaking is preferred.

Responsibilities

Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients.
Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care.
Perform outbound calls to members to schedule their wellness assessments on behalf of the health insurance in their home or via telehealth.
Work collaboratively within a team setting to provide positive outcomes for patients as well as demonstrate a positive and professional attitude while providing customer service by being respectful of all members.
Responsible for the management of field staff calendars and ensuring their schedules are full.
Proactively review, monitor, and adjust calendars for max efficiency.
Maintain patient confidentiality, following all HIPAA guidelines and regulations.
Participate in forming solutions for presenting problems and determining realistic goals.
Answer incoming calls about service inquiries.
Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others.
Schedule appointments and service requests.
Answer incoming calls.
Make outbound calls.
Complete scheduling for all needed services.
Performs other related duties as assigned by management.