Customer Support Representative, Part-Time

Clair

2d•$21 - $22•Remote

About The Position

Clair is looking for a part-time Customer Support Representative to join their team. This role will be on the front lines, assisting users with the Clair platform from signup through usage. The representative will act as an internal detective, mediating between product, tech, and partner teams, and Clair users to ensure an excellent customer experience. The ideal candidate has experience in tech customer support, is passionate about Clair's mission, and possesses an entrepreneurial attitude with a hunger to learn and grow.

Requirements

2+ years of experience in a customer support role.
1+ years experience using Zendesk.
Excellent communication skills (written and verbal) in explaining tough concepts to customers
An aptitude for numbers and math
A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
An excitement about joining an early startup in the fintech space and about learning all things EWA
A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

Nice To Haves

Tier 2 level support or tech space experience is a bonus!

Responsibilities

Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products
Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission