Customer Support Representative - Brazil

Palmstreet • San Francisco, CA

4d • $8 - $10 • Remote

About The Position

Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills and has a strong desire to provide top-tier service! This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards and promoting Palmstreet as the top live-selling app in the marketplace! The right candidate must be based in Brazil.

Requirements

• Reliable computer, smart phone and reliable high-speed internet connection.
• Excellent American English reading and writing skills.
• 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
• Team player who works well with others
• Courteous and detailed written communication skills.
• Strong learning ability and initiative.
• Excellent technical skills – phone app technical skills are vital in this role.
• Native English speaking, writing and listening skills.
• Experience working in e-commerce platforms.
• Practical experience in summarizing and optimizing SOPs.
• This position is fully remote, and candidate must be based in Brazil.

Nice To Haves

• Time spent living in the US preferred.
• An interest in plants and/or crafts.

Responsibilities

• Respond to user inquiries on our mobile app and desktop.
• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
• Track and record issues and data to inform the company of problems and requests for improvements.
• Contribute to the SOPs to enhance overall team efficiency.
• Collect, organize and summarize various customer cases to identify trends and potential system bugs.
• Ensure customer issues are resolved promptly through high-quality service.
• Continuously learn and adapt to new knowledge so you can provide the highest level of service.
• Perform other duties as assigned.

Benefits

• Join a fast-paced startup culture where creativity and curiosity are valued.
• Collaborate with a passionate, nimble team and work directly with sellers of unique products.
• Be part of an exciting evolution in commerce, while helping shape what live shopping becomes next.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed