Customer Support Representative

Career Certified • Toronto, ON

9d • CA$40,000 - CA$45,000 • Remote

About The Position

SeeWhy Learning is seeking an experienced Bilingual Customer Service Representative (French/English) to support students throughout their educational journey. This role serves as a primary point of contact for students, providing professional assistance via phone, email, and web chat regarding course offerings, registrations, examinations, and program-related inquiries. The ideal candidate is customer-focused, highly organized, fluent in both French and English, and thrives in a fast-paced remote environment. This individual will play a key role in delivering an exceptional student experience while supporting administrative processes from enrollment through program completion.

Requirements

• 3+ years of customer service experience, preferably in a call center environment.
• Fluency in both French and English, including verbal and written communication.
• Experience working in a remote or hybrid work environment.
• Demonstrated ability to manage high-volume customer interactions in a fast-paced setting.
• Strong computer and technical skills.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using CRM, customer service, or support platforms.
• Ability to learn and navigate administrative and student management systems.
• Strong computer proficiency and technical aptitude.

Nice To Haves

• Post-Secondary Education Preferred
• Strong customer service orientation with a focus on creating positive student experiences.
• Excellent verbal and written communication skills in both French and English.
• Strong organizational and time management skills.
• Ability to manage multiple priorities effectively.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and accuracy.
• Ability to work independently while contributing as part of a remote team.
• Adaptability and willingness to embrace change.
• Customer-centric mindset with a focus on service excellence.

Responsibilities

• Respond to student inquiries via phone, email, and web chat in both French and English.
• Handle inbound and outbound customer service calls in a professional and timely manner.
• Assist students with course registrations, exam scheduling, and enrollment processes.
• Provide accurate information regarding courses, programs, policies, and examinations.
• Support students throughout their educational experience, from initial enrollment through program completion.
• Resolve student concerns and escalate complex issues when appropriate.
• Meet established service level expectations for responsiveness, quality, and student satisfaction.
• Complete administrative tasks related to student records, registrations, and customer support activities.
• Maintain accurate documentation and records within company systems.
• Collaborate with internal teams to ensure a seamless student experience.
• Participate in process improvement initiatives and contribute ideas to enhance customer service operations.
• Perform other duties and special projects as assigned.

Benefits

• Health insurance eligibility.
• Remote work environment.
• Opportunity to support learners and contribute to educational success across Canada.
• Access to Career Certified products and services.
• Professional development opportunities.
• Collaborative and mission-driven work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree