Remote Customer Support Representative

SYDIERA • Orlando, FL

2d • Remote

About The Position

Rooted Talent Solutions is building a professional network of remote customer-service representatives who are passionate about creating positive customer experiences. We are seeking dependable, technology-comfortable individuals who can communicate professionally, solve problems, and work independently in a remote environment.

Requirements

• Excellent verbal and written communication skills.
• Strong customer-service skills.
• Comfortable learning new technology.
• Ability to navigate multiple computer applications.
• Dependable and self-motivated.
• Ability to work independently from a home environment.
• Professionalism and attention to detail.
• Compatible computer equipment.
• Reliable high-speed internet.
• Professional, distraction-free workspace.
• Compatible headset.
• Additional technical or security requirements.

Nice To Haves

• Previous customer-service, call-center, sales, healthcare, retail, hospitality, financial-services, or technical-support experience.

Responsibilities

• Provide customer assistance through phone and other approved communication channels, depending on the customer-service program.
• Respond to customer inquiries.
• Provide accurate information and assistance.
• Troubleshoot basic customer issues.
• Process customer requests.
• Navigate multiple systems while assisting customers.
• Maintain accurate documentation.
• Follow established procedures and quality standards.
• Meet applicable performance expectations.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed