Remote Customer Support Representative
SYDIERA•Dallas, TX
•Remote
About The Position
Rooted Talent Solutions is building a professional network of remote customer-service representatives who are passionate about creating positive customer experiences. We are seeking dependable, technology-comfortable individuals who can communicate professionally, solve problems, and work independently in a remote environment. Remote Customer Support Representatives provide customer assistance through phone and other approved communication channels, depending on the customer-service program.
Requirements
- Excellent verbal and written communication skills
- Strong customer-service skills
- Comfortable learning new technology
- Can navigate multiple computer applications
- Dependable and self-motivated
- Can work independently from a home environment
- Professionalism and attention to detail
- Compatible computer equipment
- Reliable high-speed internet
- Professional, distraction-free workspace
- Compatible headset
- Additional technical or security requirements
Nice To Haves
- Previous customer-service, call-center, sales, healthcare, retail, hospitality, financial-services, or technical-support experience may be helpful, but opportunities may be available for qualified individuals without previous call-center experience.
Responsibilities
- Responding to customer inquiries
- Providing accurate information and assistance
- Troubleshooting basic customer issues
- Processing customer requests
- Navigating multiple systems while assisting customers
- Maintaining accurate documentation
- Following established procedures and quality standards
- Meeting applicable performance expectations
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
