Customer Support Representative

Ozark Aeroworks LLC • Springfield, MO

12d • Onsite

About The Position

Ozark Aeroworks LLC (OZARK) is the OZARK Model T53 Engine Original Equipment Manufacturer (OEM) and provides full maintenance, repair, and overhaul (MRO) services. The company is seeking a motivated Customer Support Representative to join their team. This position will report directly to the Director of Sales & Customer Support. The Customer Support Representative will serve as a primary point of contact for customers of OZARK’s MRO services, coordinating maintenance events, providing status updates, managing customer inquiries, and ensuring a high level of service throughout the repair and overhaul process. The ideal candidate will have strong communication skills, an understanding of aviation maintenance operations, and the ability to coordinate effectively across internal teams in a fast-paced environment.

Requirements

• High school diploma or equivalent required
• 2+ years of experience in customer service, preferably in aviation, aerospace, or MRO environment
• Basic understanding of aircraft maintenance processes, terminology, and regulatory environment (FAA/EASA)
• Experience with ERP (e.g., Quantum, SAP, Corridor, or similar) and CRM (HubSpot, Salesforce, or similar)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Must have valid authorization to work in the United States.
• Must be able to pass background check

Nice To Haves

• Associate’s or Bachelor’s degree preferred (Aviation, Business, or related field)
• Knowledge of technical records, logbooks, and airworthiness documentation
• Exposure to Rolls-Royce M250 or OZARK Model T53 turbine engine
• Familiarity with pricing maintenance activities
• Experience handling AOG or time-critical service scenarios

Responsibilities

• Act as a main liaison between customers, project managers, and other internal departments
• Receive and process customer purchase orders, RFQs (Requests for Quotation), and service requests
• Provide accurate and timely updates on maintenance status, turnaround times (TAT), and delays
• Coordinate scheduling of maintenance events, inspections, and repair activities with customers
• Ensure documents received by customers are complete and accurate in coordination with the quality department
• Track and manage customer assets, parts, and repair orders within the ERP system
• Resolve customer issues, complaints, and discrepancies in a professional and timely manner
• Support AOG (Aircraft on Ground) situations with urgent coordination and communication
• Track sales opportunities and maintain detailed records of customer interactions and transactions in CRM/ERP systems
• Assist the Director of Sales & Customer Support with customer-related opportunities, contracts, and projects as needed

Benefits

• Medical
• dental
• vision
• STD
• LTD
• life insurance
• Paid Time Off (PTO)
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees