Customer Support Representative (Phone & Chat)
Smart Apartment Data
•$40,000•Remote
About The Position
We're looking for a Customer Support Representative to assist customers over phone and live chat. You'll help customers navigate our platform, answer questions, resolve issues, and provide a friendly, professional experience with every interaction. If you communicate exceptionally well in English, enjoy helping people, and learn new software quickly, we'd like to hear from you.
Requirements
- At least 2 years of customer support or customer service experience.
- Experience handling both phone and live chat support.
- Excellent spoken and written English with clear, professional communication skills.
- Strong computer skills and the ability to learn new software quickly.
- Detail-oriented, dependable, and customer-focused.
Nice To Haves
- Experience supporting SaaS or software products.
- Experience using CRM or customer support platforms.
- Experience working remotely.
Responsibilities
- Assist customers through phone and live chat.
- Answer product and account-related questions.
- Guide customers through our platform.
- Learn our software and become proficient in using it.
- Resolve customer concerns or escalate when appropriate.
- Deliver a warm, professional customer experience on every interaction.
Benefits
- 100% remote / home-based work
- Monthly salary: 40,000
- Collaborative and supportive team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
