Customer Support Representative

Grow with Us•Marsing, ID

7h•Onsite

About The Position

This role focuses on customer support and sales within a specific territory, emphasizing the promotion and sale of Agri-Service products and services. A significant aspect of the role involves advocating for and upholding safety policies and procedures, both internally and with customers. The representative will build and maintain strong customer relationships, advise on maintenance practices, and collaborate with internal departments and business partners to ensure customer satisfaction and address product-related issues. The position requires a commitment to integrity, quality, and responsiveness.

Requirements

Proof of high school diploma or GED required.
Must be able to communicate in English (speak, read, comprehend, write).
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
Must be able to meet all safety requirements for applicable safety policies.
Proof of driver’s license and acceptable driving record required.
Ability to set and manage priorities.
Drive and maintain company vehicles.
Must be a self-starter and able to work without supervision.

Nice To Haves

Sales experience preferred but not required.
Demonstrated knowledge of parts and service offerings and capabilities.
Ability to develop and maintain product knowledge of AGCO and Agri-Service products and services.
Ability to assess customer needs and elevate customer satisfaction.
Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions.
Knowledge or ability to learn Microsoft, CDK and OneAGCO.
Proven skills in written and verbal communications, planning, organizing, and interpersonal relationship building.
Minimum of two (2) years’ sales and/or parts and service experience preferred.

Responsibilities

Report all incidents immediately and participate in investigations.
Attend all safety trainings.
Ensure work site and vehicle inspections are completed.
Recognize and promote employees demonstrating safe behaviors.
Discuss safety at team meetings.
Promote the Safety Culture of Agri-Service.
Advocate and exemplify safety and safe working habits using proper safety equipment (PPE).
Follow company safety policies and procedures.
Promote safe behavior with customers.
Maintain a clean office environment and company vehicle.
Perform weekly inspections on company vehicle.
Use correct tooling, perform tool inspections regularly, and follow tool instructions.
Assist in Job Hazard Analysis (JHA) and identify/reduce potential hazards.
Identify potential safety concerns on equipment and make corrections.
Communicate with Safety Liaison to identify and address safety concerns.
Identify and call on existing and potential customers in the assigned territory.
Create and maintain positive customer relationships.
Achieve profitable growth by selling products and services.
Advise customers on maintenance and repair practices.
Develop and maintain technical and product knowledge (AGCO equipment and Agri-Service offerings).
Identify customer needs/concerns and develop solutions.
Work with other departments to enhance customer relationships.
Assist customers within 24 hours of equipment delivery with emphasis on maintenance and care.
Develop timely, accurate quotes for parts and service needs.
Embrace integrity, quality, and responsiveness.
Work closely with business partners, store team, and corporate support on warranty/product issues.
Advocate for safety at Agri-Service.
Adhere to all applicable safety policies, procedures, and standards.
Work within and promote corporate vision, purpose, values, and goals.
Perform other duties as assigned.