Customer Support Representative

Glow Brands Corporate•Elizabethtown, KY

18h•Onsite

About The Position

Sun Tan City, a cornerstone of the Glow Brands family (which includes Sun Tan City, Planet Fitness, and Buff City Soap), is one of the largest family-owned tanning salon chains in the country. Headquartered in Louisville & Elizabethtown Kentucky, Glow Brands manages over 350 locations and employs over 2200 individuals. The company focuses on providing products, services, and knowledge-based recommendations through trusted, friendly client relationships to help clients look good, feel good, and build confidence. Glow Brands fosters a positive environment where coworkers become friends, offering valuable skill development, advancement opportunities, and leadership roles. The E-Services Customer Service Representative is responsible for handling incoming interactions from customers and salons regarding various issues. This role also involves providing agent assistance, maintaining social media, and performing other administrative tasks to support Sun Tan City and other Glow Brands locations. No prior experience is needed, as on-the-job training is provided, and flexible scheduling is available. The company offers excellent benefits for both full-time and part-time employees.

Requirements

Must have excellent customer service skills.
Must have the ability to work in fast-paced environment.
Strong verbal and written communication skills.
Ability to adapt quickly to change.

Nice To Haves

Basic experience with outlook, word, and excel is a plus.
Experience in customer service and resolution of escalated issues a plus but not required.

Responsibilities

Basic Computer skills and knowledge.
Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
Ability to make recommendations for products and services.
Ability to maintain the minimum sales requirements.
Ability to multi-task.
Maintain Cleanliness of work area.
Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
Recognizes opportunities to offer enhanced services to clients.
Ensures all social media inquiries are responded to within department threshold timelines.
Ensures administrative duties are completed accurately and within department threshold timelines.
Provides ticket for every interaction.
All other duties as assigned.