Customer Support Representative - Benefits

isolved • Fremont, IN

1d

About The Position

isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.

Requirements

• High school diploma or equivalent
• Excellent written, oral, and communication skills
• Strong customer service orientation and problem resolution skills
• Excellent interpersonal skills
• Successful completion of isolved Base Camp

Responsibilities

• Maintains a high rate of isolved client retention through superior customer service.
• Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
• Research and resolve inquiries
• Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
• Accurately document all communications.
• Accurately complete all assigned processing tasks.
• Participate in customer service training related to knowledge and skill enhancements.
• Additional duties as assigned.

Benefits

• employee total rewards offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED