Customer Support Representative
RSA LLC•Woodinville, WA
•Onsite
About The Position
The Customer Support Representative will manage customer accounts, provide exceptional customer service, and act as the primary liaison between customers and our internal teams. You'll play a key part in ensuring smooth communication for repair transactions and supporting customer needs to drive satisfaction, retention, and engagement. No technical background is required, but a customer-first mindset and strong communication skills are essential. The ideal candidate is organized, relationship-oriented, and motivated to help customers get the best possible service.
Requirements
- Proven experience in customer service and account management
- A strong ability to build and maintain relationships while ensuring customer satisfaction
- Experience in meeting customer retention and sales performance goals
- Ability to recognize customer needs and recommend appropriate solutions
- Excellent verbal and written communication skills
- Ability to explain information clearly to customers
- Strong collaboration skills, with experience working across teams, such as production, sales, and service teams, to ensure smooth customer transactions
- Ability to manage multiple priorities and tasks effectively in a fast-paced environment
Nice To Haves
- Experience in customer support or account management role
- Experience with a digital CRM system. Salesforce preferred
- Familiarity with healthcare equipment or service-based environments
Responsibilities
- Serve as the main point of contact for assigned customer accounts
- Build and maintain strong relationships, addressing customer needs and ensuring they receive high-quality support throughout their experience
- Act as a key liaison between customers and the production team, ensuring accurate communication regarding repair status, timelines, and service needs
- Coordinate with internal teams to prioritize repairs and manage customer expectations
- Achieve customer retention and performance goals by ensuring satisfaction and identifying opportunities to offer additional services and solutions
- Manage the coordination of equipment repairs and service transactions
- Work closely with the production and logistics teams to ensure timely and efficient service delivery
- Assist customers with inquiries, provide clear and helpful information and ensure their concerns are addressed quickly and effectively
- Maintain accurate records of customer interactions, service requests, and repair transactions
- Track progress and ensure timely follow-ups
- Collect and share customer feedback with internal teams to support continuous improvement in products and services
- Utilize the Salesforce system for timely documentation of all customer interactions and updates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
