Customer Support

Valet Living•Shaft, MD

2d•$16 - $18•Remote

About The Position

Valet Living is hiring a Support Representative (Customer Service Representative) to help deliver best-in-class service to our clients and residents. In this role, you’ll handle inbound and outbound calls, emails, live chats, and web leads—resolving issues, answering questions, and ensuring every interaction is positive and professional. This is a great opportunity for someone with strong customer service skills who thrives in a fast-paced environment, enjoys solving problems, and takes pride in providing outstanding client experience.

Requirements

At least 2 years in a customer care role, preferably in a high-volume call center.
Comfortable with CRM systems (Salesforce preferred), live chat platforms, AI tools, and Microsoft Office (Outlook, Excel, Word, PowerPoint).
Clear, professional verbal and written communication skills.
Quick thinker who can adapt and resolve issues efficiently.
Able to multitask, track service requests, and follow through on commitments.
High school diploma required.

Nice To Haves

Bilingual (English/Spanish): Preferred but not required.

Responsibilities

Deliver an Outstanding Customer Experience: Manage high volumes of phone calls, emails, live chats, and web inquiries daily.
Actively listen, ask clarifying questions, and deliver thoughtful solutions to clients and residents.
Handle complaints with empathy, professionalism, and a sense of urgency to resolve issues promptly.
Conduct client satisfaction calls and send digital surveys to gather feedback and strengthen relationships.
Recommend additional services or products when appropriate to support client needs.
Keep Service Running Smoothly: Accurately document all interactions in Salesforce.
Collaborate with internal teams to meet client needs and escalate complex issues when needed.
Become a subject matter expert across all Valet Living service offerings to answer questions confidently.
Support special projects and service recovery efforts as assigned.
Manage Daily Administrative Tasks: Ensure data integrity in Salesforce and other systems.
Follow up on unresolved issues and ensure timely closure.
Respond to email requests and provide backup for reception phones when needed.