Copy of Customer Support Representative

Stichting Mission on Wheels•Calgary, AB

4h•Hybrid

About The Position

We're a rapidly growing e-commerce company selling fitness equipment across Canada and the USA, and we're looking for a knowledgeable Customer Support Representative to join our team. Whether a customer has a question about an order, a logistics hiccup, or needs a hand figuring out the right gear, you're the person who makes it right — over the phone, over email, and sometimes hands-on in the showroom. This is a highly independent role. We hire self-starters and then get out of their way — problem-solving, initiative, and ownership are the name of the game here. We're looking for someone who knows fitness equipment — either you already know Bells of Steel, or you've got a solid handle on the kind of gear we sell — and who's comfortable on the phone and in an email ticketing system. You're not afraid to roll up your sleeves and get your hands dirty when the job calls for it. This is a permanent, salaried position — stable, predictable pay so you can focus on doing right by the customer, which is exactly how we want it.

Requirements

Comfortable on the phone and confident working in an email ticketing system
A self-starter and problem solver who doesn't wait to be told what to do
Passionate about fitness and knowledgeable about the gear (Bells of Steel product knowledge is a big plus)
Happy to roll up your sleeves — including the occasional hands-on warehouse day
Genuinely excited about the values below — not just willing to nod along to them

Nice To Haves

Bells of Steel product knowledge

Responsibilities

Answering customer phone calls and resolving their issues
Working through customer support tickets in our help desk
Troubleshooting logistics problems and keeping orders on track
Creating sales quotes for customers who need them
Handling order returns in our warehouse
Lending a hand where it's needed — pitching in around the warehouse and getting your hands dirty here and there