Customer Support Representative

Richard’s Paint • Rockledge, FL

2d • Onsite

About The Position

The customer support representative position is responsible for processing customer orders, changes and returns according to established department policies and procedures, while providing quality and efficient customer service as well as communicating effectively with team members within the customer service department.

Requirements

• High school diploma or GED equivalent
• 3-5 years' customer service experience, preferably in office setting.
• Mid to upper-level knowledge of Microsoft Excel; Microsoft Word; and Outlook.
• Ability to easily learn proprietary software is a must.
• Able to type 35 WPM and use number keyboard on computer keypad proficiently.

Nice To Haves

• Communication Proficiency
• Customer/Client Focus
• Leadership
• Organizational Skills
• Performance Management
• Problem Solving/Analysis
• Technical Capacity
• Team Oriented
• Safety and Security

Responsibilities

• Enters and processes orders/changes/returns received via phone/fax/email/or personally which includes routing to various departments and coordination of ship dates based on manufacture date
• Edits orders received for price and nomenclature
• Informs customers and/or sales representatives of prices, shipping date, anticipated delays, and any additional information as related to order
• Follows up on orders to ensure delivery by specified dates
• Corresponds with logistics coordinator regarding inventory stock concerns
• Packages and processes sales aides and product collateral literature for shipment
• Enters and processes inventory returns received from customers and/or sales representatives
• Maintains and updates customer quote files
• Assists with maintaining stock levels and inventory of various sales aids and product collateral literature; places restock orders for various products as needed
• Prepares export order shipping documents
• Assists customers and sales department by investigating queries pertaining to orders, invoices, pricing, etc.
• Files documents in customer files
• Assists with mailing of month end statements
• Provides support for all other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED