Customer Support Representative

Culligan Midwest • Olathe, KS

1d • $25 - $30 • Onsite

About The Position

Culligan Water of Kansas City serves 80,000+ customers across the Kansas City Metro, Topeka, and St. Joseph areas. We’re seeking a hands-on Customer Service Supervisor to lead a team of CSRs, chat agents, and dispatchers. This is a player-coach role, actively involved in daily operations while shaping team performance, culture, and customer experience.

Requirements

• 2+ years customer-facing experience
• 1+ year in a leadership role
• Strong coaching and people development skills
• High emotional intelligence and conflict management ability
• Excellent communication skills
• Data-driven mindset with KPI experience
• Microsoft Office proficiency

Nice To Haves

• Contact center or multi-channel support experience
• Home services, utilities, or field service background
• Familiarity with ServiceTitan or similar systems
• Experience leading established teams

Responsibilities

• Supervise, coach, and develop customer service and dispatch team
• Lead training, onboarding, performance reviews, and team meetings
• Foster accountability, trust, and continuous improvement
• Handle escalated customer issues (billing, service, complaints)
• Set and model service standards across phone, chat, and written communication
• Identify trends and improve processes
• Track KPIs (CSAT, resolution time, booking rates, etc.)
• Conduct call/chat reviews and provide feedback
• Report performance insights to leadership
• Maintain SOPs and service standards
• Manage scheduling and daily workflow
• Collaborate with Sales, Service, and Installation teams
• Support team during high-volume periods
• Maintain knowledge of products, services, and billing

Benefits

• Competitive hourly pay + performance incentives
• Health, dental, vision insurance
• 401(k) with company match
• PTO + paid holidays
• Employee discounts
• Training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed