Customer Support Representative - 1st Shift (Hybrid)

Stryker•Portage, MI

10d•$21 - $27•Hybrid

About The Position

This role serves as a liaison between customers and internal departments to ensure customer satisfaction. Responsibilities include responding to customer inquiries for information and pricing, data entry, and requests for technical support. The position involves assisting customers by determining order status, resolving product-related problems, and informing customers of standard procedures. A key aspect is following a standardized order entry process with high accuracy and timeliness for all orders. The role also involves answering incoming customer calls and serving as a backup for placing service part orders. A strong emphasis is placed on performing with honesty and integrity, providing a highly responsive and unsurpassed level of customer service, and living the Stryker Brand to earn customer loyalty. This involves developing relationships with customers and providing best-in-class products, services, and quality. The role requires interaction with multiple departments such as service parts, field service, materials, production, logistics, sales, finance, and management, as well as building relationships and fostering teamwork with colleagues and individuals in other departments.

Requirements

High school diploma or equivalent
Two (2) years relevant work experience

Nice To Haves

ERP (JDE/ SAP/ Sales Force/ Genesys) experience
Experience in call center, or customer-facing environment

Responsibilities

Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction.
Respond to customer inquiries for information and pricing, data entry, and requests for technical support.
Assist customers by determining order status and working to resolve product related problems and questions.
Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction.
Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders.
Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders.
Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality.
Interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.
Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.