CSR-Customer Support Representative

Stotz Equipment•Riverton, WY

1d•Onsite

About The Position

As a Customer Support Representative for large equipment, you’ll play a key role in supporting customers across your market area—including municipal and government accounts. This position is all about building strong relationships, selling parts and services, and delivering a standout customer experience. You’ll work closely with new and existing customers to understand their needs, offer solutions, and ensure follow-through. Collaboration is key, as you'll partner with various departments to process orders and keep everything running smoothly.

Requirements

High integrity, loyal, team player
Organized and highly motivated
Multi-tasking effectively is a must as well as staying organized and able to operate under stress
Comfortable using Word and Excel
Excellent oral and written communication skills
Outstanding customer service skills
Strong organizational skills
Long hours may be required to maximize sales and achieve/surpass annual sales goals
Pulling a trailer and hauling equipment
Must have and maintain a clean driving record

Nice To Haves

1-3 years of Customer Service, with experience selling parts and service department services
CDL driver's license
Sales experience

Responsibilities

Represent and sell products and/or services to existing and new customers in the market area
Seek to engage with customers, build rapport understand their needs, and offer solutions
Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
Customer service may include assisting with on-site machine setup and training customers
Work as a team player willing to help in any area of the store, between departments, as needed