Entry-Level Customer Support Representative | Remote

AIL • Jacksonville, FL

6d • $95,000 - $115,000 • Remote

About The Position

Globe Life AO is seeking motivated, service-oriented individuals who are ready to build a rewarding work-from-home career while helping working families protect what matters most. If you're looking for a flexible remote opportunity with comprehensive training, ongoing mentorship, and long-term career growth, this could be the perfect fit. No prior insurance experience is required—we provide the tools and support you need to succeed. As a Remote Client Benefits Representative, you'll serve as a trusted resource for clients who have requested information about available benefit programs.

Requirements

• Must be legally authorized to work in the United States
• Reliable high-speed internet connection
• Laptop or computer with webcam and microphone
• Professional workspace suitable for virtual meetings
• Ability to obtain any required state insurance license (licensing support provided)
• Strong communication and interpersonal skills
• Professional, client-focused attitude
• Excellent organizational and time-management abilities
• Ability to work independently in a remote environment
• Coachable mindset and willingness to learn
• Self-motivation and strong work ethic
• Basic computer proficiency and comfort using Zoom and other virtual communication tools
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Responsibilities

• Conduct virtual appointments with clients using Zoom and phone
• Explain available benefit programs in a clear and professional manner
• Answer questions and guide clients through the enrollment process
• Provide ongoing support and follow-up after enrollment
• Maintain accurate digital records and appointment schedules
• Deliver exceptional customer service throughout every interaction
• Participate in ongoing training, mentorship, and professional development

Benefits

• 100% Remote Work
• Flexible Scheduling
• No Experience Required
• Warm Leads Provided
• Career Growth Opportunities
• Supportive Team Culture
• Comprehensive training
• Licensing guidance
• Mentorship
• Ongoing professional development

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed